We ship all our orders via USPS Priority mail with delivery confirmation. Most orders are shipped the day the order is received except for special orders requiring engraving. Shipping costs are to the Continental United Sates, and will be quoted individually for Alaska, Hawaii, International, & Wholesale Orders.

 

Return Policy

How To Return An Item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase.

1. Please use the contact us page to request a refund and we will assign you a tracking #.
2. Mail your returned item to:
WATERONTHEWAY.COM
Returns Department Tracking #
8830 Main St.
Williamsville, NY 14221
3. Include in your package a signed letter stating the reason for your return and the original receipt.

Return Exceptions

Any item that shows intentional damage or misuse is non-refundable.

Restocking Fee

All items are subject to a 10% restocking fee unless defective, this will be deducted from your refund.

Exchanges
If or ordered the wrong size hitch, the item is defective we will gladly exchange it. You will not be subject to a restocking fee in this case, but you will be responsible for any return shipping costs.